Text Messaging (SMS) Privacy Policy
How Auto Body Shoppe handles mobile information.
Effective Date: January 1, 2026
Company Name: Auto Body Shoppe
At Auto Body Shoppe, we respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and share information in connection with our text messaging program.
Information We Collect
When you opt in to receive text messages from Auto Body Shoppe, we collect the following personal information:
- Your name
- Your mobile phone number
- Any information you provide when communicating with us via text (such as vehicle details, appointment preferences, or photos of vehicle damage)
- Date, time, and content of your messages
How We Collect Information
We collect information when you voluntarily provide it to us, such as:
- Filling out a contact, estimate, or appointment request form on our website
- Providing your phone number in person or over the phone
- Texting our business phone number directly
How We Use Your Information
We use the mobile information we collect to:
- Send you appointment confirmations, reminders, and status updates regarding your auto body repairs
- Respond to your inquiries, estimates, or customer service requests
- Provide transactional and informational messages related to your services with Auto Body Shoppe
Third-Party Sharing and Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the categories mentioned above exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties under any circumstances, except to comply with legal requirements or to work with our text messaging platform provider (such as RingCentral) solely for the purpose of delivering your messages.
Message Frequency and Rates
Message frequency will vary based on your active repairs, estimates, or customer service interactions with us.
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out and Help Instructions
You can cancel the SMS service at any time by texting "STOP" to our number. Upon sending "STOP", we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to join again, simply sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with "HELP" for assistance, or you can contact us directly using the details below.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Changes to This Privacy Policy
We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this privacy policy or our text messaging practices, please contact us at:
- Auto Body Shoppe
- Address: 5 Brookside Ave, Caldwell, NJ 07006
- Phone: (973) 226-5111
- Email: contact@autobodyshoppe.com
See also our general Privacy Policy covering information collected through our website and at our facility.